Terms and Conditions

Vacation Trysil AS ("we") manages privately owned holiday homes on behalf of their owners. The booking is confirmed when you receive a written booking confirmation from us. By booking, you confirm that you are at least 18 years old and accept these terms on behalf of all guests in your party.

• The price and currency are displayed when booking. Prices include VAT where applicable.
• The price includes final cleaning, bed linen, towels and bathroom amenities.
• Optional extras, such as hot tub use, pets, early check-in, late check-out or firewood, depend on the property. Applicable charges are shown or agreed before payment.
• The price shown at checkout is the price you pay. We do not add hidden fees.

• 30% of the total price is due at the time of booking.
• The remaining 70% is due one month (30 days) before arrival.
• For bookings made less than one month before arrival, the full amount is due at the time of booking.
• Payment is made securely online via our payment provider.
• If payment is not received on time, we may cancel the booking.

Review the cancellation deadlines and refund conditions displayed at checkout before confirming your booking. For bookings arranged directly with us, ask us to confirm these conditions in writing before you book. Contact us if anything is unclear.

• Changes to dates or guest count are subject to availability and may change the price. Contact us as early as possible.
• We strongly recommend travel and cancellation insurance.

If we must cancel due to circumstances outside our control, for example serious damage or an unavoidable safety issue, we will offer you a comparable alternative or a full refund of what you have paid. We are not liable for further costs except where required by law.

• Check-in is normally from 17:00 and check-out by 11:00. Some properties have different times, including a 10:00 check-out or later Sunday check-in. The times in your booking confirmation apply to your stay.
• Access is by digital lock or key box. Instructions and codes are sent before arrival. Do not share codes with anyone who is not part of your party.
• For late arrival, tell us in advance via WhatsApp or email.

• Maximum occupancy per property must not be exceeded. Extra guests require our written approval.
• Quiet hours are 23:00–07:00. Please respect neighbours.
• No smoking indoors. No parties or events without written approval.
• Pets are only allowed where stated for the property and agreed in advance. Any applicable fee is provided before booking.
• Use fireplaces, saunas, hot tubs and other equipment according to the instructions provided in the property. Follow the property’s instructions for parking, ski storage and waste sorting.
• Leave the property in reasonable condition: dishes washed or in the dishwasher, rubbish taken out, windows and doors locked. Final cleaning is included; excessive cleaning, rubbish removal or waste sorting may be charged.

• You are responsible for damage to the property and its contents caused by you or your party during the stay. Please report any damage or defects immediately.
• We may charge reasonable costs for repair, replacement or extra cleaning. Information about any security deposit is provided when booking.
• We are not liable for loss of or damage to personal belongings, or for injury, except where caused by our negligence or required by law.
• Use of saunas, hot tubs, fireplaces, stairs and outdoor areas is at your own risk. Children must be supervised by an adult.

If something is not as described, contact us immediately during your stay by phone or WhatsApp on +47 484 05 720 so we can fix it. Issues not reported during the stay are harder to resolve afterwards.

Send any complaints after your stay to info@vacationtrysil.com as soon as possible. This does not limit your statutory rights.

Neither party is liable for failure to perform due to events beyond reasonable control, such as extreme weather, natural disasters, road closures, official orders or epidemics, subject to mandatory legal protections.

We process your data as described in our Privacy Policy.

Norwegian law applies. This does not limit mandatory consumer rights. Please contact us first if a dispute arises. Consumers can obtain guidance from the Norwegian Consumer Council (Forbrukerrådet) and information about complaints from the Norwegian Consumer Authority (Forbrukertilsynet).